Last month we had a really great day with Laura Horton. Laura is a specialist in training for dental practices, having worked as a dental nurse, practice manager and treatment co-ordinator in the past. She is a really enthusiastic person as passionate about providing high quality customer service as we are at Braden Dental Care.
So, we closed the practice and spent the day discussing how to create the best client experience making everyone feel well looked after and cared for.
The training went really well and everyone enjoyed learning new skills as well as consolidating the skills we have already built up.
Next week we have a staff meeting dedicated to revisiting everything we learnt and making sure the systems are in place to continue to improve our customer service.